Privacy

Privacy Policy

Last updated: March 1, 2026

At Arcade, we take your privacy seriously. This policy explains how we collect, use, and protect your personal data.

All data encrypted in transit and at rest

We only collect what we need

Delete your data anytime

1. Information We Collect

Account Data: Name, email, phone number, and delivery addresses when you create an account.
Order Data: Purchase history, payment method (we do NOT store card numbers), delivery preferences.
Usage Data: Pages visited, products viewed, search queries, and interaction patterns to improve our service.
Device Data: Browser type, IP address, device type, operating system for security and optimization.

Merchants: We share your name, delivery address, and order details with brand merchants to fulfill orders.
Payment Providers: bKash, Nagad, and card processors receive payment details to process transactions.
Delivery Partners: Shipping name, phone, and address for package delivery.
We never sell your personal data to third parties for advertising or marketing.

Contact our Data Protection Officer at privacy@arcade.com.bd or visit our Contact page.

1. Information We Collect

Account Data: Name, email, phone number, and delivery addresses when you create an account.

Order Data: Purchase history, payment method (we do NOT store card numbers), delivery preferences.

Usage Data: Pages visited, products viewed, search queries, and interaction patterns to improve our service.

Device Data: Browser type, IP address, device type, operating system for security and optimization.

2. How We Use Your Data

Processing and fulfilling your orders.

Sending order updates via SMS and email.

Personalizing product recommendations and search results.

Sending promotional offers (only with your consent — you can opt out anytime).

Improving our platform, security, and customer experience.

Preventing fraud and unauthorized transactions.

3. Data Sharing

Merchants: We share your name, delivery address, and order details with brand merchants to fulfill orders.

Payment Providers: bKash, Nagad, and card processors receive payment details to process transactions.

Delivery Partners: Shipping name, phone, and address for package delivery.

We never sell your personal data to third parties for advertising or marketing.