Legal

Terms of Service

Effective Date: March 1, 2026

By using Arcade ("the Platform"), you agree to these terms. Please read them carefully.

1. About Arcade

Arcade (arcade.com.bd) is a fashion marketplace operated in Bangladesh. We connect buyers with verified fashion brands and merchants. Arcade acts as a platform — individual merchants are responsible for the products they list and sell.

2. Account Registration

You must be at least 16 years old to create an account. You are responsible for maintaining the confidentiality of your account credentials. Provide accurate information and keep it up to date. One account per person — duplicate accounts may be suspended.

3. Placing Orders

When you place an order, you are making an offer to purchase from the merchant. The order is confirmed once the merchant accepts it. Prices are in Bangladeshi Taka (৳) and include applicable VAT. We reserve the right to cancel orders if pricing errors occur or if items are out of stock.

4. Payment

We accept bKash, Nagad, credit/debit cards (Visa, Mastercard), and cash on delivery (COD). Payment is processed securely through our PCI-compliant payment partners. For COD, payment is collected at delivery. Refunds follow our Return Policy.

5. Merchant Responsibilities

Merchants on Arcade are responsible for: accurate product descriptions and images, product quality and authenticity, fulfilling orders within the stated timeframe, and handling returns per Arcade's return policy. Arcade reserves the right to suspend merchants who violate these responsibilities.

6. Intellectual Property

All content on Arcade (logos, text, images, design) is owned by Arcade or its merchants. You may not copy, reproduce, or redistribute platform content without written permission. Product images belong to their respective brands.

7. User Conduct

You agree not to: use the platform for fraudulent purposes, post fake reviews or misleading content, attempt to circumvent security or scrape data, harass other users or merchants, or use bots or automated tools without authorization.

8. Limitation of Liability

Arcade acts as a marketplace. While we verify merchants, we are not liable for: product defects or quality issues (which are the merchant's responsibility), delivery delays caused by logistics partners, or losses from unauthorized account access due to your negligence. Our total liability is limited to the amount you paid for the specific order in question.

9. Dispute Resolution

If you have a dispute with a merchant, contact our support team first. We'll mediate and work toward a fair resolution. If unresolved, disputes will be governed by the laws of Bangladesh and subject to jurisdiction of courts in Dhaka.

10. Changes to Terms

We may update these terms periodically. Material changes will be notified via email or platform notification. Continued use after changes constitutes acceptance.

Questions about these terms?

8. Limitation of Liability